Listed are some frequently asked questions about the Living Well Respite Centre. If you have a query that is not covered in the information sections of the website or listed here, please contact us.
Questions about Day Respite
Q: What are the requirements for day respite?
A: The guest must be aged over 65, living at home, have a life-limiting illness or an serious chronic illness, requiring the support of a carer in the home. The carer must care for the guest or be the live-in partner of the guest, there is no age requirement for the home carer and no medical referral is required, bookings are made directly with us.
Q: Must I book if I wish to attend respite?
A: Yes. Bookings are made directly with our respite manager who will assess your suitability for our respite services.
Q: What is required from me when booking?
A: Upon booking you will asked several questions including information concerning: contact details, personal circumstances, health of your loved one and their care level, dietary needs, if the home carer wishes to stay, Medicare number and My Aged Care - ACAT status.
Q: Does it cost me anything?
A: Our day respite is totally free for guests and home carers. The only cost to you is your travel expenses getting to and from respite. Special outings and BBQ's are also totally free for guests and home carers.
Q: Do you provide travel to and from respite?
A: Living Well Day Respite does not have its own transport arrangements but on occasion we assist guests that are unable to arrange their own transport to and from respite. These arrangements must be discussed at time of booking, for any volunteer transport arrangements must be made a week in advance of respite attendance. Transport costs are the responsibility of the home carer and their guest.
Q: Am I welcome to attend respite weekly?
A: Our respite has limited placements, so you are welcome to attend respite regularly provided there is a place available. If not, you'll be placed on our waiting list and contacted when placement becomes available.
Q: What if I'm booked for respite but unable to attend?
A: Please call us as soon as possible so we can fill the place and re-book you a respite day.
Q: Does the home carer have to stay?
A: No. You will be asked at the time of booking if you wish to stay or leave your loved one to be cared for by us. We do ask that you advise us what time you will leave/return for your loved one.
Q: My loved one needs medication during the day, can I bring thier medication to respite?
A: Yes. All guest daytime medications must be brought in a Webster Pack, which is available from a Pharmacy. This way medicines are clearly marked, the correct dose and administered to the right guest. Guests are able to receive assistance in taking thier medications if required.
Q: Is respite held every week?
A: Day respite on the Wednesday is held 45 weeks of the year, closing over the Christmas period and some selected holiday periods. Our respite centre is open from 9:00 am to 4:00 pm. You are welcome to come anytime between those hours and stay for however long you wish too.
Questions about Carers @ Home Support Workshops
Q: Does it cost me anything?
A: Our Carers @ Home Support Workshop is totally free for unpaid carers and includes respite for your loved one while you attend. The only cost to you is your travel expenses getting to and from the workshop.
Q: I have special dietary requirements, do you cater for them?
A: We are able to cater for certain special dietary requirements, these must be stated to us when registering for our workshop.
Q: What are the workshop respite eligibility requirements for my loved one?
A: Our respite guest must be at home in your care, be over the age of 18 with a life-limiting illness or serious chronic illness. Your loved ones care needs must be discussed with our respite manager to ensure our respite services are suitable.
Q: Is there parking available?
A: There is limited parking available in our on-site carpark, accessed at 88 Allied Drive, plus there is plenty of road-side parking on Allied Drive and Dunkirk Close.
Q: Do I have to register for the Carers @ Home Support Workshop?
A: Yes. There are a limited number of workshop places available enabling us to provide you with a personalised experience. As this is a course you will be asked to complete an enrolment form upon registration.